Terms & Cancellation
Last updated: [DATE]
What we provide
LOVESTORY arranges a Shinto ceremony experience in Kyoto, together with kimono dressing, hair and make-up, photography, film, and — where booked — a celebration meal. We act as the organiser; the ceremony itself is conducted by the priests of [SHRINE NAME].
This is a cultural ceremony experience. It is not a legal marriage registration. A marriage in Japan is registered at a municipal office. Nothing arranged by us creates, changes or ends a legal marital status, in Japan or in any other country.
Booking and payment
- An inquiry is not a booking. A date is held only once we confirm it in writing and the deposit has reached us.
- A deposit of [DEPOSIT] is due within [DAYS] of our written confirmation. If it does not arrive, the date is released.
- The balance is due [BALANCE DUE].
- Payment methods: [PAYMENT METHODS]. Bank transfer fees are paid by the sender.
- All prices are in Japanese yen and [TAX].
- The shrine offering (hatsuhoryo, [AMOUNT]) is paid to the shrine, not to us, [WHEN AND HOW].
Changes by you
- Date changes requested more than [DAYS] before the ceremony: [FEE], subject to the shrine’s availability.
- Within [DAYS]: treated as a cancellation and rebooking.
- Changes to the number of people: tell us at least [DAYS] before. Meals and kimono are ordered in advance and cannot always be reduced afterwards.
Cancellation by you
Written notice by email. The date we receive it is the date that counts.
| Notice received | Refund |
|---|---|
| More than [DAYS] before | [%] |
| [DAYS] – [DAYS] before | [%] |
| [DAYS] – [DAYS] before | [%] |
| Less than [DAYS] before, or no-show | [%] |
Cancellation by us
If we cannot hold the ceremony for a reason within our control, you receive a full refund including the deposit. If the shrine cancels, or the ceremony cannot be held for reasons outside anyone’s control — a typhoon, an earthquake, a funeral at the shrine, a government restriction — we will offer an alternative date, and if none works, refund everything paid to us. [HATSUHORYO TREATMENT]
We are not liable for your travel or accommodation costs in any case.
Weather
The ceremony is held indoors and goes ahead in any weather. Photography in the grounds is adapted to the conditions; rain is not grounds for a refund or a reshoot.
Photographs and film
- The photographs and film we deliver are yours to use for personal purposes, including social media and your own wedding.
- Commercial use requires our written permission and, where the images were taken on shrine grounds, the shrine’s.
- We publish nothing without your written permission, and you may withdraw that permission at any time by writing to us.
- Delivery is within [DELIVERY TIME]. We keep your files for [RETENTION]; after that they are deleted.
- If equipment fails or files are lost before delivery, our liability is limited to [LIMIT].
Your conduct on the day
A shrine is a place of worship with its own rules. We will tell you what they are beforehand. If a participant is intoxicated, behaves in a way the priests ask us to stop, or ignores the shrine’s instructions, the ceremony may be ended without a refund.
Health, insurance and liability
You take part at your own risk. Travel insurance is your responsibility and we strongly recommend it. Our liability is limited to the amount you have paid us.
Language and governing law
These terms are written in English and the English text governs. These terms are governed by the laws of Japan, and the Kyoto District Court has exclusive jurisdiction in the first instance.
Contact
[LEGAL NAME]
[ADDRESS]
[EMAIL]